Patna Metro Facilities: Access, Safety and Helpline
Short answer: PMRCL lists wheelchairs, ramps, tactile signs and lifts for divyang passengers, CCTV and security staff, a ladies frisking booth, and a customer care helpline, 155370. Tickets use an Automatic Fare Collection system with smart cards and computerized paper tickets.
This page repeats what PMRCL lists. We have not visited each station, so we cannot say which facility works at which station today. If you depend on one, call the helpline before you travel.
Key facts
| Need | What PMRCL lists |
|---|---|
| Divyang and senior passengers | Wheelchairs at every station, ramps, tactile signs and paths, lifts and escalators, benches, display and announcement systems |
| Women | Helpline 155370, ladies frisking booth, CCTV and security staff, customer care |
| Security | X-ray baggage scanners, metal detectors, CCTV, security staff, fire safety systems |
| Ticketing | Automatic Fare Collection, smart cards and computerized paper tickets |
What facilities are there for divyang passengers?
Ask station staff for a wheelchair. Priority seating in the trains is for senior citizens, pregnant women and divyang passengers, as set out in the rules guide.
What safety facilities are there for women?
The helpline, 155370, is the number printed on the official site. The ladies frisking booth means women are searched by women staff. For an emergency, also keep the national numbers: police 100, ambulance 108, fire 101 and the women helpline 1090. These are public numbers, not specific to the metro. Report an unattended bag or a suspicious person to station staff straight away.
How do tickets and fare gates work?
You tap a smart card or use a ticket at the gate, and the system takes the fare. PMRCL warns passengers not to buy tickets from unauthorized vendors. Apps with “Patna Metro” in the name say they are not official, so do not enter payment details in an app unless you know it belongs to PMRCL. Our fares page shows the fares reported in the news.
What should I do before I go?
- Call 155370 if you need a wheelchair or other help.
- Check the stations page for which stations are open.
- Keep the national emergency numbers handy.
Getting to the station
Patliputra Bus Terminal station is named after the ISBT and, by PMRCL's description, is where the depot, workshop and operations control centre are. We have no official detail on feeder buses. At Malahi Pakri, a May 2026 report says tickets and checks are on the first floor and the platforms on the second, and you can enter from both Hanuman Nagar Road and Patliputra Stadium Road without crossing the road. Parking there was described as expected in future, so do not count on it.
What is not confirmed yet
- Smart card price, any discount, and whether a mobile app, QR ticket or UPI payment exists.
- Station-wise lists of lifts, toilets, drinking water or lockers: coming soon.
- Parking rules and charges, and gate numbers: coming soon.
- A passenger email address. Only the phone helpline is on the official site.
Sources and last check
- PMRCL official website (patnametro.bihar.gov.in): facilities for differently abled passengers and for women, security, ticketing. Its security certificate had expired on 12 November 2026, so your browser may show a warning.
- Patna Press, 12 May 2026: Malahi Pakri layout and parking.
Last reviewed: 12 November 2026. We update this page when PMRCL announces a change. See our editorial policy. Found a mistake? Tell us.
This is an independent guide. It is not a PMRCL or government website and it does not speak for PMRCL, the Patna Metro Rail Corporation Limited.